Warranty Conditions

Warranty conditions Boretti B.V

1. General Boretti B.V. is the proprietor of Boretti and M-System. The products of these brands have been developed and produced with the utmost care. Boretti B.V. guarantees the quality of the items it delivers for a warranty period of 2 years after the purchase. With the purchase of a Boretti cooker as of 1 March 2018, a standard warranty period of 5 years applies, whereby from the 3rd year the call-out charges only will be charged.

Should a problem arise, Boretti B.V. provides a couple of assurances that you can call on, if necessary. In this document, you will find the warranty terms that apply to all Boretti and M-system kitchen appliances and outdoor products supplied by Boretti B.V. in the Benelux.

These warranty terms are complementary to the legal warranty obligations and do not affect the rights of consumers in any way. In addition, Boretti B.V. recognises the Consumer rights.

2. Warranty period The warranty period applies to kitchen appliances of Boretti and M-System, and outdoor products of Boretti supplied by Boretti B.V. The warranty period starts on the day of delivery and may only be granted after submission of the receipt or invoice for the product. We advise saving a digital scan of the receipt in addition to the original receipt. The warranty period will not be extended after repairs. However, if it is necessary to completely replace an appliance under the warranty, a new warranty period of 2 years will start.

Courtesy

After the standard 2-year warranty, Boretti B.V. has a courtesy arrangement until 8 years after purchase according to the table below.

This does not include Boretti outdoor products. For these, a courtesy period of 5 years after purchase is applied, as products used outdoors are subject to greater wear and tear than usual. The courtesy arrangement is calculated according to the recommended price in the brochure valid at that moment.

 

Courtesy arrangement Boretti B.V.

Age kitchen appliances

Amortisation kitchen appliances

Age outdoor product

Amortisation outdoor product

2 --> 3

-25,00%

2 --> 3

-40,00%

3 --> 4

-37,50%

3 --> 4

-60,00%

4 --> 5

-50,00%

4 --> 5

-80,00%

5 --> 6

-62,50%

5 -->

-100,00%

6 --> 7

-75,00%

 

7 --> 8

-87,50%

 

8 -->

-100,00%

 

 

Furthermore, the same warranty conditions apply to the courtesy arrangement. Every repair carried out by Boretti is subject to a 6-month warranty.

See article 8 of this document for options of extending your warranty.

3. Coverage The warranty covers all types of technical defects of kitchen equipment and outdoor products supplied by Boretti B.V. as a result of construction and material flaws, which may occur during normal use according to the manual and which arise and are reported within the warranty period. Boretti is obligated to repair the defect on-site, free of charge (if necessary by replacing defective parts). Should this not be possible, Boretti B.V. will decide to replace the entire product with a new appliance.

In doing so, Boretti reserves the right to replace a product that is no longer part of its selection with a model that is at least equivalent. In case your equipment malfunctions and you can't cook or cool as a result, Boretti B.V. will strive, if necessary after assessment by Boretti B.V., to provide you with a temporary substitute product as fast as possible. All parts replaced under the warranty arrangement become property of Boretti. These warranty terms apply to all the kitchen equipment and outdoor products in use and marketed by Boretti in the Benelux. The warranty described in this document is valid for consumer use. Products purchased through an auction are excluded from these warranty terms. For professional use, a 1-year warranty applies.

4. Service at home (the warranty process) The repair or replacement will be performed at the customer's home, by the Boretti service department. If you would like to submit a warranty request, you may contact our service department right away. The contact details can be found at the bottom of this document (you may also contact the dealership where you purchased the product, they will send your warranty request to Boretti B.V.).

Boretti strives to process your warranty claim no later than 36 hours after receipt. Next, in consultation with you, the service department staff will strive for a maximum repair (rectification) period of 1 business week. If an item that is not essential for operation is unexpectedly out of stock, the rectification will be reasonably extended

5. Organisational characteristics Boretti B.V. has been officially certified with 5 stars by the independent Guarantee Institute Certimark. This is the highest possible rating. The corresponding certificate guarantees the quality of the service stipulated in the norm, service efficiency, and business process support in terms of warranty.

In addition, Boretti products have a CE mark. This confirms that the product complies with the applicable European Product Safety Guidelines.

6. Exceptions to the guarantee obligation The guarantee obligation of Boretti shall lapse if one or more of the following circumstances arise.

Your warranty is not valid, if the malfunction, defect or damage:

  • has been caused by repairs performed by an unauthorised repairer;
  • is caused by unforeseen weather, such as lightning damage, fire damage and natural disasters;
  • is a consequence of improper maintenance;
  • has been inflicted intentionally (abuse, neglect);
  • is the result of user errors, by not using the appliance according to the directions in the manual;
  • is the direct consequence of changes/modifications to products by a third party;
  • is caused by failure to follow the installation instructions;
  • has been caused by insufficient protection of outdoor products from the effects of weather.

7. Other provisions • The warranty is transferable to a new owner within the stated warranty period; • This warranty only applies to products purchased from a Boretti B.V. authorised dealer; • In the event of a malfunction within 6 months after delivery, we assume that the malfunction was already present at delivery. You do not have to prove that the defect has arisen outside of your fault; • If there is no warranty applicable, we refer you to www.boretti.com/nl/service/reparatietarieven for the repair rates.

8. Extended warranty in case of 4 or more purchases If you purchase 4 or more kitchen appliances from Boretti/M-System, you may extend the warranty from 2 to 5 years, in accordance with the extended warranty conditions. For requesting an extended warranty, we kindly refer you to www.boretti.com/nl/service/hifivegarantieplan.

9. Contact Our service department staff will gladly assist you with questions regarding our kitchen appliances and outdoor products. For more information, please contact us on business days, from Monday to Thursday between 8:30 AM and 5 PM, and Friday between 8:30 AM and 4 PM. You may use the following details to directly contact our service department:

Phone: +31(0)20-436 35 25   Website: www.boretti.com/nl/service/service-aanvragen